Shipping policy
SHIPPING POLICY
Effective Date: [Insert Date]
At Diamond Pet Supply, we aim to process and ship orders efficiently while maintaining reliable delivery standards. Please review the information below regarding our shipping practices.
---
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is received, excluding weekends and holidays.
Orders placed after business hours or on weekends/holidays will begin processing the next business day.
During periods of high demand or product launches, processing times may be extended.
---
SHIPPING METHODS & DELIVERY TIMES
Shipping times vary based on your location and the shipping method selected at checkout.
Estimated delivery times are provided at checkout and are estimates only. Diamond Pet Supply is not responsible for delays caused by carriers, weather, or other circumstances beyond our control.
---
SHIPPING RATES
Shipping rates are calculated at checkout based on order size, weight, and destination.
Any applicable shipping fees will be clearly displayed before you complete your purchase.
---
ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking information.
Please allow up to 24 hours for tracking updates to appear after shipment.
---
DAMAGED OR LOST SHIPMENTS
If your order arrives damaged, incorrect, or appears to be lost in transit, please contact us within 7 days of delivery at support@diamondpetsupply.com.
Include your order number and, if applicable, clear photos of the package and contents. We will review the issue and work with you to determine an appropriate resolution.
---
ADDRESS ACCURACY
Please ensure your shipping address is entered correctly at checkout.
Diamond Pet Supply is not responsible for delays, delivery issues, or additional fees resulting from incorrect or incomplete address information provided by the customer.
---
INTERNATIONAL SHIPPING (WHEN APPLICABLE)
International shipping availability, rates, duties, and taxes will be displayed at checkout when applicable.
Customers are responsible for any customs fees, duties, or taxes imposed by the destination country.
---
SUBSCRIPTION SHIPMENTS (WHEN APPLICABLE)
Subscription orders are shipped according to the selected delivery schedule.
Changes to subscription shipping details must be made before the next billing date to apply to the upcoming shipment.
---
QUESTIONS
If you have any questions about shipping or an order, please contact us at:
support@diamondpetsupply.com