Refund policy

RETURN & REFUND POLICY

Effective Date: December 12, 2025

At Diamond Pet Supply, we aim to provide reliable, high-quality pet consumable products designed for everyday care. If you have any questions about an order, we’re here to help.

RETURNS

Due to the nature of pet consumable products, we do not accept returns on opened or used items.

Unopened and unused items may be eligible for return within 14 days of delivery, provided they are in their original packaging and condition.

To request a return, please contact support@diamondpetsupply.com with your order number and reason for the request.

Approved returns must be shipped back at the customer’s expense unless the return is due to an error on our part.

REFUNDS

Once an approved return is received and inspected, you will be notified of the status of your refund.

If approved, refunds will be issued to the original payment method. Shipping costs are non-refundable.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at support@diamondpetsupply.com.

Include your order number, a brief description of the issue, and clear photos of the item and packaging.

EXCHANGES

We do not currently offer direct exchanges. If eligible, please initiate a return and place a new order.

SUBSCRIPTIONS (WHEN APPLICABLE)

Subscription orders are billed automatically based on the selected delivery schedule.

You may modify or cancel a subscription before the next billing date through your account or by contacting support@diamondpetsupply.com.

Orders that have already been processed or shipped are not eligible for cancellation.

QUESTIONS

If you have any questions about this policy or an order, please contact us at support@diamondpetsupply.com.